Shipping & Returns
We use Royal Mail and Hermes for UK next day delivery and UK 3-5 day service.
For EC and rest of the world we use DHL. Orders placed before 3pm GMT will leave our warehouse that day. Anything afterwards will be shipped the following working day.
UK customers can expect to receive their order within 2-3 working days unless they order with next day delivery.
EC and rest of the world customers can expect to receive their orders within 3-5 working days.
Shipping is charged at a flat rate and will be updated at checkout once you have updated your country in the cart pages.
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
Unwanted items must be returned within 14 days.
To arrange a return or for any other queries please contact: firstname.lastname@example.org.
All order queries will be responded to between
Monday – Friday: 9am- 5pm
Saturdays: 9am – 1pm.