If your order arrives in an unsatisfactory condition, please get straight in touch via the contact form.
What do we need?
Please provide pictures of the packaging along with the item and also an image of the address label on the packaging We will do our best to replace any faulty item free of charge. Get in contact explaining what the problem is and we will promptly get back to you.
We may require you to return the faulty item(s) or send us other evidence of the issue. You will be reimbursed for any return postage. Please do not return faulty items to us without contacting us first.
All order or general queries will be responded to between:
Monday to Friday
9am - 5pm
9am - 1pm
Timings are in GMT.
Unfortunately, there can be delays in the post that are beyond our control, particularly when shipping outside the UK. We apologise sincerely for any inconvenience this may cause.
We ask that you allow up to 14 days for UK customers and 28 days for outside of the UK, from the date of dispatch, before we assume an item has been lost in the post. If your order has not arrived by then please do let us know on the contact form.
We will also be sure to notify you if your order is returned to us for any reason.